09/18/2009
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Wedding Flowers
ETSY Nighmare

Just wanted to let you know that I have had wonderful etsy experiences with the exception of this disaster.

I paid over $500 for all flowers and boutonnieres and corsages for my wedding party in March. Delivery was to be August 15th. Waited patiently and no delivery. Contacted vendor - she said she "would have it to me before my wedding - even if she had to overnight it" Uhhh my wedding is in December??? Hello - you have had my money for FIVE MONTHS??

I asked for a refund - she wrote a nasty nasty reply and offered to pay me in two installments - which I agreed to. Then after two weeks and no refund I get an offer of $75.00

Here is what she said:

" I will send the brooches you sent me and the bouquet holder and fabric.
I will however, not send your bouquet since you wish to have a full refund.
In two weeks I get paid my measly check from my measly night shift job that i work from 7 pm until 4 in the morning at. I wake up everyday at 3 in the afternoon and have to drive an hour to work to get there so I have 3 hours before going to work.I wrote to you with updates and you also knew that weddings before yours got first priority, as when I made my list that you didn't bother to look at. I have a bride whose wedding is friday and I am overnighting her bouquet to her and she is being a lot more reasonable and friendly about my current situation than yourself. When I receive my check in two weeks I will refund half of your money to you. Then you will have to wait another two weeks for the other half. I am not made of money and am not a dentist so it takes me 4 weeks to come up with 545.20. Hope this is a sufficient explanation and solution to your dilemma, thank you.

amanda

Could not complain to paypal as they only protect for 45 days. Finally went to my credit card company and got all but $140 back (less because not all was on the card)

Moral of the story - pay a deposit only - then see pictures - then pay - all within 45 days - and use your credit card!!

The photo is what she supposedly made me
etsy, bouquet, flowers
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mrsfrancois's Purple wedding
mrsfrancois
 |  Marietta, GA, USA  |  09/18/2009  | 
I'm so sorry that his happened to you. How dare she give you a sob story when it is your wedding! That was horrible!

I hope all goes well with you!!!
gratefulbride's Blue wedding
gratefulbride
 |  Charlotte, NC, USA  |  09/18/2009  | 
Been there, done that.  Same seller.  I am SO sorry that this happened to you.  I know exactly how you feel & it is truly disappointing, but I see that you ended up with awesome items anyway (above).  Good for you!
gratefulbride's Blue wedding
gratefulbride
 |  Charlotte, NC, USA  |  09/18/2009  | 
And reading her "explanation" to you turns my stomach.  How is it a problem to refund your money that YOU paid to HER in advance.  That money should come back regardless of her personal work situation.  No one needs to know all that.  As a paying customer, you just want to know when the money you provided towards a service is given back to you when that service has not been fulfilled as expected.
rodrhonda4ever's Blue wedding
rodrhonda4ever
 |  Sacramento, CA, USA  |  09/18/2009  | 






Now that is horrible news. That leaves a bad name for a lot of us honest ones!  I'm furious about this and this is definitely not right. You must be super careful from ordering from people you don't know. Go by word of mouth, reputation or postive energy. Me, myself have taken orders for bouquets, bouts, gift boxes, menus and more. I take the pay pal payment up front, to buy materials as needed to completion for shipping out on time. I tell the future brides that  when or approx. how long it will take to complete their dream orders and such. I don't believe in stringing my WBC family or any other person along with some bullcrap of an excuse. I've had nothing but good raves about my customer service and completion on requested projects. This kind of thing messes it up for a lot of honest people.

Sorry for your sad news, I hope you have better luck next time.
docmartin's Black wedding
docmartin
 |  Asheville, NC, USA  |  09/19/2009  | 
Hi sonya!!

Thank for your comments - can't believe you tangled with the same person....Did you lose money??

I am so so close to Charlotte (NC mountains) You need any stuff for your day let me know!!

debi
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blackbeauty334
 |  Montgomery, AL, USA  |  09/19/2009  | 
who is the etsy dealer so i cant make the same mistake  -----email   cnursej@yahoo.com
futuremrsmarin's Pink wedding
futuremrsmarin
 |  Annandale, VA, USA  |  09/19/2009  | 
OMG! That is absolutely HORRIBLE!!!! Im sorry that happend!! Who is the seller?! I would like to know only bc Im beginning to use Etsy a little more often and would HATE for that to happen!
's wedding
docmartin
 |  Asheville, NC, USA  |  09/19/2009  | 
Apparently the seller has been removed from etsy for now. Her name is above and her shop is her name followed by a four digit number - hint - George Orwell's novel plus two (need to be careful what is said in a public forum...)
gratefulbride's Blue wedding
gratefulbride
 |  Charlotte, NC, USA  |  09/19/2009  | 
Docmartin...I did receive a full refund.  It took awhile, but thank goodness it came.  I wasn't as lenient as some...after almost 2 months of no progress, no answers & no feedback, I didn't waste time initiating my refund.  Communication is key beforehand & during, not after it's too late.
gorgeous6's Pink wedding
gorgeous6
 |  Houston, TX, USA  |  09/19/2009  | 
I am sorry that happened to you sweetie, she is out of pocket for her "sad story" she gave you...
thepinksuperhero's White wedding
thepinksuperhero
 |  Astoria, NY, USA  |  09/19/2009  | 
Wow, I know exactly who you're talking about- I had been thinking about using her for my wedding, and then my taste shifted, right around the time I noticed that she seemed seriously overbooked and was starting to post about falling behind on orders.  So sorry this happened to you :(  If you need somebody you can trust, I ordered all our flours from Ardesign and everything was wonderful!
mrsallaway2b's Green wedding
mrsallaway2b
 |  Piscataway, NJ, USA  |  09/21/2009  | 
WOW! Unbelievable
loganadams513's Black wedding
loganadams513
 |  USA  |  09/22/2009  | 
the nerve of some people. i hope she knows what goes around comes around. im too much of a martha stewart,control freak,perfectionist to let anyone do any of my wedding projects. im very sorry you had to go through that, like weddng planning isnt stressful enough.
alona50's Red wedding
alona50
 |  Port arthur, TX, USA  |  09/23/2009  | 
WOW! I'm so sorry this happened to you. This is the first time I've heard of anything like this on here. I try to read most of the comments when I'm looking. You are right Rhonda. I'm just starting to venture out of my home town....and this does give us a bad name. I would never do that to anyone. When it comes to weddings or any type of party the main thing is not to over book....and maintain trust between you and your customers. Word of mouth is most important. If I can't do it. I'm very upfront.
summerdawn's Pink wedding
summerdawn
 |  Bredenbury, SK, Canada  |  01/03/2010  | 
I had this problem on Ebay

The seller removed their ebay account and would not reply to my emails. It wasn't for flowers, but for a wedding dress...Still have never heard from them, or been able to get my money back. I was passed the 45 day policy as well, since it was supposed to take 6-8 weeks to make.

So glad to hear you were able to get most of your money back at least!!
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