pinkylv's Blue wedding

Sooo, after following up with my jeweler, I still don't have my ring! The sales associate I was dealing with was totally incompetent! My main problem with this blasted ring was that it wasn't a size 6. There were several other problems, but I don't want to get into that cuz I'm just fuming!

After I got my ring, I called to let them know that I will be returning it to be recast after my engagement party, they said "Oh that's fine, we want to make sure you are totally satisfied with your ring, and your shopping experience at XYZ".

So after talking different lady on the phone (cause my SA wasn't in that day), Nick and I went to the shop a week later to show in person the problems with the setting and the blatant flaw of all, the size. My SA was quick to side with me, saying "oh yes, that is way too big, that is definitely NOT a size 6". We told her we needed the ring for the party and she said it was fine to return it after... and wished us a good time at the party.

So April 19th rolls around and we drop the ring off to be recast. It was like she couldn't get rid of us fast enough, I wanted to see the ring under the scope, but she was pushing us out the door.

Fast forward to today... after leaving a message to have someone call me about the status of my ring (which was due back yesterday), my SA called and left a message at work, saying she needs permission to recast the ring... isn't that what I was waiting 2 weeks for in the first place? I let that go, because she didn't know why they didn't follow the directions either. FINE! I then reminded her to make sure the request states I needed a size 6, as the ring I had initially was way too big.

She tells me that it doesn't state ANYWHERE that I needed a size 6.

NAT: You must have forgotten to write it down.
SA: No I didn't
NAT: Umm, You must have because you even commented a couple of times, on the fact that it was way too big.
SA: I did not say that.
NAT: What are you talking about? Of course you did, Nick was there when we both mentioned it a few times.

After going back and forth, and her cutting me off and being rude she sarcastically says "fine, OK, I forgot!"

With that I said, let me speak to your manager!

So without making a long story longer, I was told by the manager to deal only with him personally. My ring will be ready in 2 weeks. He told me he will sit down with both Nick and myself to see what else he can do make my experience at XYZ Company a memorable one. I told him he was gone for 4 months, but I will bring another witness... my moms.

The SA offered to get a rush job on this, and I was like, oh hells no, not after the shotty job y'all did the first time (only, I was a bit more polite). The manager offer a rush job as well, but I said take your time.

I'll post an update in a couple weeks. I feel no ways on telling people how I feel, I always do it in a professional manner, but this lady was just plain rude. They wine and dine you before you order, but when you pay, your old news. I showed her what's what... Nick would be proud :)