http://www.weddingbycolor.com/soulwishes body { background-image: url(http://img.photobucket.com/albums/v40/mitsiki/dolliecrave/myspacelayouts/vintage/12.gif); background-repeat:repeat; background-attachment:fixed; background-color:000000;} ]]> Fri, 03 Sep 2010 12:08:40 PST en-us http://www.weddingbycolor.com/soulwishes/milestones/138363 http://www.weddingbycolor.com/soulwishes/milestones/138363 Mon, 21 Jun 2010 09:02:00 PST HERE to view the article and see the pics!]]> http://www.weddingbycolor.com/soulwishes/milestones/138331 http://www.weddingbycolor.com/soulwishes/milestones/138331 Mon, 21 Jun 2010 08:52:00 PST CLICK HERE TO VIEW IT]]> http://www.weddingbycolor.com/soulwishes/milestones/85167 http://www.weddingbycolor.com/soulwishes/milestones/85167 Tue, 22 Sep 2009 10:45:00 PST Click here to view our feature! (Note: clicking this link opens a new window so you don't have to leave weddingbycolor.com to view it) People have had wonderful things to say about our theme/decor and I am elated that others in the wedding circuit appreciate our style!]]> http://www.weddingbycolor.com/soulwishes/milestones/84872 http://www.weddingbycolor.com/soulwishes/milestones/84872 Mon, 21 Sep 2009 04:55:00 PST http://www.weddingbycolor.com/soulwishes/milestones/70330 http://www.weddingbycolor.com/soulwishes/milestones/70330 Thu, 02 Jul 2009 10:40:00 PST http://www.weddingbycolor.com/soulwishes/milestones/70015 http://www.weddingbycolor.com/soulwishes/milestones/70015 Tue, 30 Jun 2009 23:30:00 PST http://www.weddingbycolor.com/soulwishes/milestones/66156 http://www.weddingbycolor.com/soulwishes/milestones/66156 Tue, 09 Jun 2009 17:15:00 PST http://www.weddingbycolor.com/soulwishes/milestones/63549 http://www.weddingbycolor.com/soulwishes/milestones/63549 Tue, 26 May 2009 07:03:00 PST http://www.weddingbycolor.com/soulwishes/milestones/61617 http://www.weddingbycolor.com/soulwishes/milestones/61617 Fri, 15 May 2009 20:52:00 PST http://www.weddingbycolor.com/soulwishes/milestones/60911 http://www.weddingbycolor.com/soulwishes/milestones/60911 Tue, 12 May 2009 14:28:00 PST http://www.weddingbycolor.com/soulwishes/milestones/53731 http://www.weddingbycolor.com/soulwishes/milestones/53731 Sat, 28 Mar 2009 17:35:00 PST http://www.weddingbycolor.com/soulwishes/milestones/52358 http://www.weddingbycolor.com/soulwishes/milestones/52358 Fri, 20 Mar 2009 09:31:00 PST http://www.weddingbycolor.com/soulwishes/milestones/51975 http://www.weddingbycolor.com/soulwishes/milestones/51975 Tue, 17 Mar 2009 20:29:00 PST http://www.weddingbycolor.com/soulwishes/milestones/51915 http://www.weddingbycolor.com/soulwishes/milestones/51915 Tue, 17 Mar 2009 13:51:00 PST http://www.weddingbycolor.com/soulwishes/milestones/51473 http://www.weddingbycolor.com/soulwishes/milestones/51473 Sat, 14 Mar 2009 18:09:00 PST http://www.weddingbycolor.com/soulwishes/milestones/51459 http://www.weddingbycolor.com/soulwishes/milestones/51459 Sat, 14 Mar 2009 16:17:00 PST http://www.weddingbycolor.com/soulwishes/milestones/50982 http://www.weddingbycolor.com/soulwishes/milestones/50982 Wed, 11 Mar 2009 10:26:00 PST Throwmeapillow.com]]> http://www.weddingbycolor.com/soulwishes/milestones/50858 http://www.weddingbycolor.com/soulwishes/milestones/50858 Tue, 10 Mar 2009 18:12:00 PST http://www.weddingbycolor.com/soulwishes/milestones/50824 http://www.weddingbycolor.com/soulwishes/milestones/50824 Tue, 10 Mar 2009 14:36:00 PST http://www.weddingbycolor.com/soulwishes/milestones/50709 http://www.weddingbycolor.com/soulwishes/milestones/50709 Mon, 09 Mar 2009 21:26:00 PST http://www.weddingbycolor.com/soulwishes/milestones/50698 http://www.weddingbycolor.com/soulwishes/milestones/50698 Mon, 09 Mar 2009 19:55:00 PST http://www.weddingbycolor.com/soulwishes/milestones/49610 http://www.weddingbycolor.com/soulwishes/milestones/49610 Tue, 03 Mar 2009 09:32:00 PST http://www.weddingbycolor.com/soulwishes/milestones/48672 http://www.weddingbycolor.com/soulwishes/milestones/48672 Wed, 25 Feb 2009 10:14:00 PST go here for reviews of both product/service from Zazzle. Clearly, offering anything close to what most would consider "good" service is NOT their strong suit. While the internet has enabled an entire generation of work from home entrepreneurs who have created their own success because of the substandard requirements for operating a business online, from the consumer standpoint it irks me that online anyone can call themselves a business even if they don't abide by what have become standard business ethics in today's consumer driven marketplace. Like fixing customer problems when they occur instead of making them worse, or replying to inquiries in a timely manner. Anyway, off to check out Wedding Paper Divas. Stay tuned. *********************************** UPDATE: So I received a message from a senior CSR (supervisor?) at Zazzle, thanking me for my message (but not apologizing at all for any inconvenience I've endured nor accepting responsibility for the frustration I've been caused), and saying: "I have been escalated this case for resolve. I would advise you refuse the parcel and avoid any duties. Please let me know if this can still be done. If not, we will work with you on other ideas. If you can refuse it, please let me know and I will refund your order in full, allowing you to place a corrected order at your convenience." I replied to ask if "refunding in full" meant I would also be refunded the cost of shipping the item and am awaiting reply on that (will be another 5 hours or more I'm sure, before I get reply). I told him I would only reorder if the cost of shipping was waived. We'll see if they care about my satisfaction that much once I hear back. ********************************** UPDATE 2: Zazzle's reply "Please contact your local Post office, advise them you do not want to receive your parcel from zazzle.com. This will ensure you are not held responsible for said duties. The reason we were unable to stop your original order is due to our processing time. Since cards can be produced so quickly, stopping them after they have entered production in not an option. Generally we accommodate the original parcel/order in question; offering an option of refusal is best since you will not have to pay to send it back, and you will not be paying duties in accepting it. The parcel is then considered an abandon; Zazzle will not get it back after producing and shipping it. For this reason accommodating a future order is not an option. Thank you for your understanding." My Reply is too long to post here but in a nutshell I told them they don't know how to run a business, told them that if they had been smart they would notice that I was ordering printed goods for an upcoming wedding and would also have needed invitations, thank you cards and possibly other items to be printed by them had they made any effort at all to ensure my satisfaction but they didn't, so they have lost my business. The clincer is the part that says "we can only accommodate the order in question we cannot accommodate your future orders." Pardon me?!? That is ridiculous. I can't tell you how many times businesses I have worked with in the past have offered discounts on future orders or purchases to compensate for a customer's trouble on a past order. Anyway I won't be doing business with them again. I am going to refuse the order when I get it, and be done with it. They are going to refund my order in full (they better!). I am waiting to find out if that means the shipping I paid will be refunded as well. It better be! ************************************ UPDATE 3 So I received a call from zazzle yesterday, a manager I gather, wanting to make things right. Said the guy who had been dealing with my correspondence (the guy who had taken over from the original CSR because the case had been "escalated" to him due to the issues), had said he thought he better deal with it and passed it onto him. This guy finally seemed to be empathetic to the situation and acknowledged it had not been handled properly in the first place and apologized for that. Thank you Eduardo Sanchez! :) He quickly made arrangements for the re-order of my items at no additional shipping or duty cost to me whatsoever - he said Zazzle will absorb those costs and he will ensure they are prepaid before my order goes out. So I should receive my cards early next week! YAY! I love when things go right. I just wish it hadn't taken for me to make a huge stink to get the issue resolved and to get Zazzle to take accountability for where THEY had gone wrong. The original order should never have been shipped in the first place - they should have just held it back and printed the correct file as per my request. Anyway a happy ending. I think? Stay tuned for the arrival of the cards. ******************************** UPDATE 4 I just logged into Zazzle and see that my most recent order is showing as being printed in a quantity of ONE (I need 65!) and that it's being shipped STANDARD and not EXPRESS as per discussion with the guy who was supposed to be making this right for me, and furthermore there is a price attached to it, which says it's being paid on my credit card (though has not been posted to my CC account yet with the bank). The fee is just $4.93 USD but still. I was told I would not be charged ANY additional fees. What are they pulling here? I emailed Eduardo and am currently awaiting reply. If they don't get it right today I'm going to cancel and demand refund because as it is if they don't go out to my guests by end of next week there is NO point in sending them at all since invites go out in another month or 2. No point at all. I'd rather save my $$ in that case. And the headache. Again, stay tuned.]]> http://www.weddingbycolor.com/soulwishes/milestones/48165 http://www.weddingbycolor.com/soulwishes/milestones/48165 Sun, 22 Feb 2009 10:55:00 PST http://www.weddingbycolor.com/soulwishes/milestones/48120 http://www.weddingbycolor.com/soulwishes/milestones/48120 Sat, 21 Feb 2009 22:36:00 PST http://www.weddingbycolor.com/soulwishes/milestones/48064 http://www.weddingbycolor.com/soulwishes/milestones/48064 Sat, 21 Feb 2009 14:40:00 PST http://www.weddingbycolor.com/soulwishes/milestones/48007 http://www.weddingbycolor.com/soulwishes/milestones/48007 Sat, 21 Feb 2009 00:02:00 PST KarenTran.com If you love glamourous contemporary weddings with great outdoor (and indoor but mostly outdoor) settings, LOTS of florals and sumptuous details, you will love this website too. Tons of inspiration. Makes me wish I lived in San Diego - I'd hire Karen in a snap! Well budget permitting........... ;) I have a feeling she's pricey but well worth it I'd say.]]> http://www.weddingbycolor.com/soulwishes/milestones/48006 http://www.weddingbycolor.com/soulwishes/milestones/48006 Fri, 20 Feb 2009 23:56:00 PST http://www.weddingbycolor.com/soulwishes/milestones/47880 http://www.weddingbycolor.com/soulwishes/milestones/47880 Fri, 20 Feb 2009 05:44:00 PST http://www.weddingbycolor.com/soulwishes/milestones/46907 http://www.weddingbycolor.com/soulwishes/milestones/46907 Sat, 14 Feb 2009 13:51:00 PST